tag:status.iheartjane.com,2005:/historyJane Status - Incident History2024-03-08T17:44:00ZJanetag:status.iheartjane.com,2005:Incident/201778972024-03-06T19:30:12Z2024-03-06T19:30:12ZSMS Delivery Delays<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Investigating</strong> - Our SMS provider is currently experiencing intermittent delivery delays. We will provide updates as soon as they become available.</p>tag:status.iheartjane.com,2005:Incident/199253972024-02-13T10:00:57Z2024-02-13T10:00:57ZScheduled Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database and infrastructure maintenance. During the maintenance window some applications will become unavailable.</p>tag:status.iheartjane.com,2005:Incident/186815932023-10-10T08:20:08Z2023-10-10T08:20:09ZScheduled Maintenance<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:26</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database and infrastructure maintenance. During the maintenance window some applications will become unavailable.</p>tag:status.iheartjane.com,2005:Incident/184038752023-09-12T08:10:03Z2023-09-12T08:10:03ZScheduled Maintenance<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:05</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:46</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>04:57</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database and infrastructure maintenance. During the maintenance window some applications will become unavailable.</p>tag:status.iheartjane.com,2005:Incident/184103692023-09-06T16:53:55Z2023-09-06T16:53:55ZIssue with Ecommerce Order Pushback<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Monitoring</strong> - The order pushback pipeline is operational again and pipelines have caught up - the team is monitoring to ensure the issue does not persist.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue with our order pushback pipeline. The team is investigating and will be implementing a fix shortly.</p>tag:status.iheartjane.com,2005:Incident/181490662023-08-15T00:00:20Z2023-08-15T04:13:08ZPartial Outage of Jane Roots Delivery Orders<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Resolved</strong> - From 12:35pm PT to 2:40pm PT, shoppers were unable to place delivery orders on menus leveraging Jane Roots. We reverted the code change as soon as we received reports of the issue and saw an immediate remediation.</p>tag:status.iheartjane.com,2005:Incident/173420022023-06-21T17:55:38Z2023-06-21T17:55:38ZSMS Order Notifications Temporarily Disabled<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Resolved</strong> - SMS order notifications have been re-enabled for the order verification SMS. Following their online order placement, customers will receive a text message stating: "Your pickup/delivery order scheduled for *date* from *time* has been sent to the store. Please check your email for order status updates."<br />Please note that Jane will only send one default SMS for now, while all other order status updates will be sent to customers via email.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>15:08</var> UTC</small><br><strong>Investigating</strong> - SMS order notifications have been temporarily disabled. While we work to reenable text notifications as quickly as possible we encourage you to turn on email notifications, if you have not done so already. You can do this via your Jane Business Dashboard business.iheartjane.com > select the Notifications icon > scroll to the bottom of the page and check the box next to "Send additional notifications via email" and hit SAVE. Please reach out to your Partner Success rep if you need any assistance or have additional questions or concerns or email partnersuccess@iheartane.com and a team member will assist you promptly. Thank you.</p>tag:status.iheartjane.com,2005:Incident/175252092023-06-13T08:02:15Z2023-06-13T08:02:15ZScheduled Maintenance<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>18:27</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database and infrastructure maintenance. During the maintenance window some applications may become unavailable.</p>tag:status.iheartjane.com,2005:Incident/162589852023-02-25T02:07:52Z2023-02-25T02:07:52ZJane Analytics Slower Refresh<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>02:07</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>00:45</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing slower than usual refresh times, with some refresh cadences lagging by up to 24hrs. We are actively working with our data processing provider to correct as soon as possible.</p>tag:status.iheartjane.com,2005:Incident/116330132022-10-07T21:53:13Z2022-10-07T21:53:13ZCloudPrint Service Intermittent<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Cloud printer service continues to operate normally and as expected.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:40</var> UTC</small><br><strong>Monitoring</strong> - The root cause has been identified and a fix has been implemented. Functionality has been fully restored and we will continue to monitor the results.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>21:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an intermittent service degradation with our cloud printer service. Partners may experience their printers building a queue of online orders. Updates to follow as more information available.</p>tag:status.iheartjane.com,2005:Incident/111122472022-09-13T08:00:39Z2022-09-13T08:00:39ZScheduled Maintenance<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>21:09</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database and infrastructure maintenance. During the maintenance window some applications may become unavailable.</p>tag:status.iheartjane.com,2005:Incident/108066612022-08-11T19:56:31Z2022-08-11T19:56:31ZJane Analytics Outage<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Identified</strong> - Some customers are experiencing intermittent outages with the Jane Analytics dashboards. We’ve identified the source of the issue is with an external service provider and are in communication with the service provider to receive updates as they resolve the issue and will keep you updated as we learn more.</p>tag:status.iheartjane.com,2005:Incident/107930212022-08-10T13:56:19Z2022-08-10T13:56:19ZJane Analytics Outage<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>02:05</var> UTC</small><br><strong>Update</strong> - Update: we’ve identified the source of the issue is with an external service provider; we are in communication with them to receive updates as they resolve the issue and will keep you updated as we learn more.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Investigating</strong> - Some customers are experiencing intermittent outages with the Jane Analytics dashboards. We are working with our partners to address the issue and will update you when a fix is in place.</p>tag:status.iheartjane.com,2005:Incident/107204542022-08-02T08:00:43Z2022-08-02T08:00:43ZPlatform Maintenance<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>23:03</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database and infrastructure maintenance on all applications. During the maintenance window all Jane applications will be unavailable.</p>tag:status.iheartjane.com,2005:Incident/93275092022-02-15T23:54:12Z2022-02-15T23:54:12ZDegraded Service: Cloudflare Network Performance Issues<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>23:54</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:45</var> UTC</small><br><strong>Monitoring</strong> - Cloudflare, one of our cloud infrastructure service providers, is currently experiencing network performance issues on the West Coast: https://www.cloudflarestatus.com/. This is resulting in slow page loads. We will keep you updated as we get updates from Cloudflare.</p>tag:status.iheartjane.com,2005:Incident/90021972022-01-05T09:00:31Z2022-01-05T09:00:31ZPlatform Maintenance<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>19:07</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time.</p>tag:status.iheartjane.com,2005:Incident/89120192021-12-22T13:50:59Z2021-12-22T13:50:59ZDegraded Service<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an issue with AWS that is causing site-wide issues. We will keep you updated as we learn more.</p>tag:status.iheartjane.com,2005:Incident/88962322021-12-21T10:28:09Z2021-12-21T10:28:09ZDatabase Maintenance<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:28</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database maintenance on all applications from 12-21 12:00am - 12-21 2:00am PT. During the maintenance window all Jane applications will be unavailable.</p>tag:status.iheartjane.com,2005:Incident/87096682021-11-30T11:01:04Z2021-11-30T11:01:04ZJane Platform Maintenance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>23:18</var> UTC</small><br><strong>Update</strong> - Correction – our maintenance period will begin at 12:00am (midnight) PST on Tuesday, 11/30.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Scheduled</strong> - To ensure system reliability Jane will be performing database and infrastructure maintenance on all applications. During the maintenance window all Jane applications will be unavailable.</p>tag:status.iheartjane.com,2005:Incident/86841692021-11-24T23:42:19Z2021-11-24T23:42:19ZDegraded Service<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>23:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>23:18</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing degraded performance. We are investigating the issue and will keep you updated as we make progress.</p>tag:status.iheartjane.com,2005:Incident/86819392021-11-24T19:01:39Z2021-11-24T19:01:39ZDegraded Performance<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. All menus are now loading normally.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing degraded performance. Some menus are loading more slowly than normal. We're taking steps to remediate the issue and will keep you posted as we make progress.</p>tag:status.iheartjane.com,2005:Incident/86746832021-11-24T18:14:13Z2021-11-24T18:14:13ZSMS Delivery Delays<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>Investigating</strong> - Our SMS provider is currently experiencing intermittent delivery delays. We'll keep you posted as we hear more.</p>tag:status.iheartjane.com,2005:Incident/85517342021-11-16T22:10:05Z2021-11-16T22:10:05ZSMS Issue<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Investigating</strong> - Our SMS provider is currently experiencing networking-related issues, which are causing intermittent delivery delays. Their developers and networking teams are actively working on resolving the issue. We'll keep you posted as we hear more.</p>tag:status.iheartjane.com,2005:Incident/82069412021-10-12T02:32:13Z2021-10-12T02:32:13ZProduct Images not Loading Properly<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>02:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>01:04</var> UTC</small><br><strong>Monitoring</strong> - At 11:45am PDT, we began receiving reports of missing images on menus. We determined the issue's source is with the image optimization functionality from one of our service providers, Cloudflare. Cloudflare has recognized the issue and is actively looking into it: https://www.cloudflarestatus.com/incidents/6kt3gp1zdl39. We are communicating actively with Cloudflare and will keep you posted as we learn more. Thank you for your patience.</p>tag:status.iheartjane.com,2005:Incident/80460312021-09-21T14:39:49Z2021-09-21T14:39:49ZCM Partially Degraded Service on CM.com Platform (SMS)<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:28</var> UTC</small><br><strong>Update</strong> - CM is reporting that "A fix has been implemented and we are monitoring the results". Please track updates of this issue here: https://status.cm.com/incidents/49wwyl9tbj1g</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Monitoring</strong> - CM is reporting partially degraded service for SMS. Please track updates of this issue here: https://status.cm.com/incidents/49wwyl9tbj1g</p>