All Jane services, including iheartjane.com, embedded menus, and ordering, have been fully operational and stable since 3:51pm PT.
We are continuing to investigate the root cause, which appears to be related to an upstream infrastructure provider. We will share additional details if our review identifies anything further.
Thank you for your patience, and we apologize to our partners and their customers for the disruption.
Posted Oct 09, 2026 - 23:01 UTC
Monitoring
Monitoring: Services restored
Jane services, including iheartjane.com, embedded menus, and ordering, are back online. Our initial investigation points to an issue with an upstream infrastructure provider.
We are continuing to monitor closely to ensure full stability. We will post another update once we have confirmed the issue is fully resolved.
Posted Oct 09, 2026 - 22:54 UTC
Update
We are continuing to investigate this issue.
Posted Oct 09, 2026 - 22:45 UTC
Investigating
We are currently experiencing an outage affecting iheartjane.com, embedded dispensary menus, and related services. Shoppers may be unable to browse menus or place orders, and partners may be unable to access Jane tools.
Our engineering team is actively investigating and we will post an update within 30 minutes. We apologize for the disruption.
Posted Oct 09, 2026 - 22:45 UTC
This incident affected: Brand Portal, Consumer Menus, Core API, Dispensary Portal, Kiosk, and Marketplace.